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We will keep you updated during the investigation process. In exceptional circumstances where we take longer than 30 business days, we will notify you of this and provide the reasons for the delay in addition to when we expect to resolve your complaint.",[],{"_key":1038,"_type":803,"children":1039,"markDefs":1044,"style":824},"complaints-outcome",[1040],{"_key":1041,"_type":807,"marks":1042,"text":1043},"complaints-outcome-0",[],"Our final response concludes the outcome of your complaint and the actions we have taken. We may offer you compensation or goodwill gestures when appropriate.",[],{"_key":1046,"_type":803,"children":1047,"markDefs":1053,"style":824},"complaints-unhappy-heading",[1048],{"_key":1049,"_type":807,"marks":1050,"text":1052},"complaints-unhappy-heading-0",[1051],"strong","What if I’m not happy with the response?",[],{"_key":1055,"_type":803,"children":1056,"markDefs":1070,"style":824},"complaints-regulator",[1057,1061,1066],{"_key":1058,"_type":807,"marks":1059,"text":1060},"complaints-regulator-0",[],"If you are not happy with our final response, you may contact the Hong Kong Monetary Authority (HKMA) at their website ",{"_key":1062,"_type":807,"marks":1063,"text":1065},"complaints-regulator-1",[1064],"complaints-regulator-link","here",{"_key":1067,"_type":807,"marks":1068,"text":1069},"complaints-regulator-2",[]," after we have provided you with our final response.",[1071],{"_key":1064,"_type":821,"externalUrl":1072,"internalTarget":1073},"https:\u002F\u002Fwww.hkma.gov.hk\u002Feng\u002Fsmart-consumers\u002Fcomplaints\u002Fcomplaints-about-banks\u002F",{"_type":156,"slug":156},{"_type":125,"metaDescription":1075,"metaTitle":1076,"noFollow":115,"noIndex":115,"socialShareImageUrl":1077},"我們致力為客戶提供公平、透明及令人滿意的服務。","How do I make a complaint? - Aspire Hong Kong",{"_type":130,"alternativeText":1078,"height":1079,"url":1080,"width":1081},"Aspire — the finance stack for global businesses",706,"https:\u002F\u002Fcdn.aspireapp.com\u002Fwebsites\u002Fimages\u002Fd1347741472288c47075d1ef60cdcf1d\u002F6a0172ace415cdbc01e0932d_home-01-p-1600.webp",1600,{"_type":1083,"current":445},"slug",1791520345823]